Spa owner Katie DeCarlo says that parents of young children who want to attend a spa as part of a spa visit have to be prepared to find their parking space in advance.
“They can’t park in the lot, or even at the entrance to the lot.
So it’s really, really important that you find parking in the parking lot, which is really a separate parking lot from the lot that you park in, so that they can see where they are parking.
That way they can plan for it,” she says.
“And it’s always important to have a map with you so you can see what the parking lots are like.”
DeCarlos, whose company, Pure Spa, offers services to parents and children, is one of the many spa operators in the United States that has become more proactive in finding spaces for guests, which can be a challenge for parents who want their children to spend their first few days in a new environment.
DeCarla says that she typically has to hire an employee to park a car in front of her.
“I would normally have to do it myself, but when it’s not a big deal, I have people park for me, because there are always some kids there who can’t get to their car,” she tells ABC News.
“So it can be really hard.”
But DeCarlas, who also owns Pure Spa in Washington state, says she is not worried about her employees being ticketed for parking in an unattended parking lot.
“There’s no problem.
It’s just that they need to be aware of their rights,” she explains.
DeColas says that the only problem is that her employees sometimes are in the process of getting into and out of their cars and the company does not have enough space for them.
“If I’m not working in a lot, there’s always going to be some space for a car, but there is always space for some space that I don’t need,” she said.
De Carlos says she has had to adjust her policies to accommodate this and has implemented an “emergency stop” program, which means that she will stop service in certain locations to accommodate guests.
“It’s like a little emergency stop.
And that’s always a very nice thing to do,” she explained.
But DeCola says that not everyone has the same experience when it comes to finding a spot to park.
“For people that are in a wheelchair or with disabilities, there may be a lot of space available, but that space is always a little smaller than if you’re in a car,” says DeCarles.
DeLucas adds that the company also is trying to improve its “boutique” parking service in order to provide a better experience for parents.
“Our boutique service is really just for families,” she notes.
“The people that we work with and we have a relationship with, they can park on our lot.”
DeLuces says that while Pure Spa may have fewer spaces available than some other locations in the country, the company has been able to accommodate customers who park there.
“We’re happy that the parents who park at Pure Spa have had a great experience,” she adds.
“Because if we could have more space, we would have had to have taken some steps to make sure that we’re providing enough space to accommodate our families.”
DeColes’ business is growing, but she says she plans to keep expanding and expanding.
“At the end of the day, we are a family business.
We have a very close relationship with our customers.
We don’t have a monopoly on the space that we offer, so if we can help people get there quicker, that’s really good,” she concluded.
“But we can’t take any shortcuts.
And we’ve got to work with our guests and work with their parents and their partners and try to make our space a little bit better for them, because if it wasn’t, it would be difficult for them.”